Our Customer Care Policy: Source

By following these principles, we aim to provide exceptional customer care, inspired by the teachings of the Holy Quran and the Prophet Muhammad (SAW).

Serve with compassion

  • Show mercy and compassion to those in need (Quran 9:128
  • Treat customers with kindness, empathy, and understanding (Quran 21:107)

Be Truthful and Transparent

  • Be honest and truthful in all interactions (Quran 33:70)
  • Keep promises and commitments (Quran 17:34)

Keep promises and commitments (Quran 17:34)

  • Treat customers with respect and dignity (Quran 49:13)
  • Value and honor every individual (Quran 17:70)

Listen and Respond

  • Listen attentively to customer concerns (Quran 2:137)
  • Respond promptly and effectively (Quran 4:135)

Fairness and Justice

  • Treat customers fairly and justly (Quran 4:129)
  • Resolve disputes with equity and compassion (Quran 5:8)

Forbearance and Patience

  • Show patience and understanding in difficult situations (Quran 3:159)
  • Forbear and forgive when possible (Quran 42:40)

Continuous Improvement

  • Strive for excellence and continuous improvement (Quran 4:135)
  • Seek feedback and learn from mistakes (Quran 3:159)
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