Our Customer Care Policy: Source

By following these principles, we aim to provide exceptional customer care, inspired by the teachings of the Holy Quran and the Prophet Muhammad (SAW).

Serve with compassion

• Show mercy and compassion to those in need (Quran 9:128

• Treat customers with kindness, empathy, and understanding (Quran 21:107)

Be Truthful and Transparent

• Be honest and truthful in all interactions (Quran 33:70)
• Keep promises and commitments (Quran 17:34)

Keep promises and commitments (Quran 17:34)

• Treat customers with respect and dignity (Quran 49:13)
• Value and honor every individual (Quran 17:70)

Listen and Respond

• Listen attentively to customer concerns (Quran 2:137)
• Respond promptly and effectively (Quran 4:135)

Fairness and Justice

• Treat customers fairly and justly (Quran 4:129)
• Resolve disputes with equity and compassion (Quran 5:8)

Forbearance and Patience

• Show patience and understanding in difficult situations (Quran 3:159)
• Forbear and forgive when possible (Quran 42:40)

Continuous Improvement

• Strive for excellence and continuous improvement (Quran 4:135)
• Seek feedback and learn from mistakes (Quran 3:159)