Our Customer Care Policy: Source
By following these principles, we aim to provide exceptional customer care, inspired by the teachings of the Holy Quran and the Prophet Muhammad (SAW).
Serve with compassion
- Show mercy and compassion to those in need (Quran 9:128
- Treat customers with kindness, empathy, and understanding (Quran 21:107)
Be Truthful and Transparent
- Be honest and truthful in all interactions (Quran 33:70)
- Keep promises and commitments (Quran 17:34)
Keep promises and commitments (Quran 17:34)
- Treat customers with respect and dignity (Quran 49:13)
- Value and honor every individual (Quran 17:70)
Listen and Respond
- Listen attentively to customer concerns (Quran 2:137)
- Respond promptly and effectively (Quran 4:135)
Fairness and Justice
- Treat customers fairly and justly (Quran 4:129)
- Resolve disputes with equity and compassion (Quran 5:8)
Forbearance and Patience
- Show patience and understanding in difficult situations (Quran 3:159)
- Forbear and forgive when possible (Quran 42:40)
Continuous Improvement
- Strive for excellence and continuous improvement (Quran 4:135)
- Seek feedback and learn from mistakes (Quran 3:159)