• Product Representation: We pledge absolute honesty in all marketing materials. We will not use deceptive photography or exaggerated claims to sell products.
• Disclosure of Defects: If a product has a flaw, it must be clearly communicated to the buyer before the transaction is finalized. We believe that hiding a defect erases the Barakah (blessing) of the profit.

2. Commitment to Trust

Ukleid International treats every order as a sacred trust.

• Fulfillment: We are committed to delivering exactly what was promised, within the agreed timeframe.
• Data Privacy: Customer information and trade secrets of partners are handled as an Amanah and will never be exploited for secondary gain.

• Transparent Pricing: Our pricing reflects the true value of the goods. We strictly prohibit “price gouging” or taking advantage of a customer’s lack of market knowledge.
• Mutual Benefit: We seek a “win-win” outcome where the buyer receives value and the seller receives a fair, sustainable profit.

• Customer Relations: We prioritize patience and politeness in all communications, especially during disputes or complaints.
• Return Policy: We shall be easy-going regarding returns (Iqala). If a customer genuinely regrets a purchase, we will facilitate the return to maintain goodwill, as encouraged by the Sunnah.

• Timely Wages: Ukleid International ensures that all employees and contractors are paid promptly and fairly.
• Dignity of Work: We treat every team member with respect, ensuring their workload is manageable and their environment is safe.

• Giving Back: A dedicated percentage of Ukleid International’s monthly profits will be channeled toward community welfare and helping the less fortunate.
• Lawful Trade: We will never deal in products or services that are harmful to society or prohibited (Haram).

• The Ukleid International Team Guidelines
• To maintain the Barakah (blessing) in our work, every member of the Ukleid International team must adhere to these five pillars of conduct:

• Honesty in Communication: Never mislead a client to close a sale. If a delivery is delayed or a product has a limitation, inform the client immediately.
• Excellence (Ihsan): Whatever task you do—whether it is packing a box, writing code, or answering a query—do it with the highest level of proficiency. Allah loves when one of you does a job, they do it perfectly.
• Promptness: We honor our debts and our deadlines. Pay suppliers on time and deliver to customers as promised.
• Respect for All: Treat every colleague, courier, and client with the dignity they deserve, regardless of their position or background.
• Conflict Resolution: Resolve disputes with kindness. Do not let an argument escalate; seek a middle ground that preserves the relationship.